Did you receive a message saying your account is locked? We can definitely assist you in finding out why, and hopefully resolve any issues that were causing your account to be locked.
We need to lock accounts on occasion for a variety of reasons. It just means there is something we need to talk about, and we can't have any resubmissions before you get in touch with us. Here are some steps you can take to help clear up any confusion.
1.) Check your email
Our content approval team might be trying to get a hold of you about an issue with your release! If a title is resubmitted multiple times with no changes, our content approval team will put a temporary hold on your account to make sure you understand what needs to be done. If you did get that email, click "Submit a Request" at the top of the page so we can remove the lock from your account.
Received an email titled "General Content Standards"? Please email email@example.com for more information.
2.) Read Through Our Usage Guidelines
Make sure your account or releases are not in violation of our usage guidelines located here. If you think there might have been a usage guidelines issue, please contact firstname.lastname@example.org for more information.
3.) Can't think of any reason? Just ask.
Click submit a request above to contact our artist services team, they can point you in the right direction.