How can we help?

Do you have a Soundrop account?

• I’m a Soundrop customerI have an account and need help.→
• I’m not a Soundrop customerI’d like to learn more about Soundrop.→

What do you need help with?

• General supportSign in to access support chat for releases, payments, and other questions.→
• Can’t access my accountGet help with your password, verification codes, or account email.→

Get help accessing your account

Choose your account-access issue and tell us what happens when you try to sign in. Use an email address you can receive replies at. Include the email address on your Soundrop account in your description if it is different.

Do not include passwords, verification codes, backup codes, full payment details, or identity documents. The team will let you know if more information is needed.