Need help with your Soundrop account, release, payment, or another issue? You can get help through the Soundrop Help Center or contact our Support team.
Find an answer in the Help Center
Search our Help Center for information about everything you need to know related to distribution with Soundrop.
Chat with Soundra
Soundra, Soundrop's AI assistant, can help answer questions using information from the Soundrop Help Center. You'll find Soundra in the bottom-right corner of the Help Center. Soundra is available 24/7.
Contact Soundrop Support
If you still need help, submit a request to contact Soundrop Support. Choose the option that best matches your question so we can route your request correctly.
When contacting Support, provide as much relevant information as possible, such as:
- the email address associated with your Soundrop account;
- the release or track you're asking about;
- the music platform involved, if applicable;
- any relevant error message; and
- a clear description of the issue.
Providing these details when you submit your request can help us understand and investigate your issue more efficiently.
Already contacted Soundrop Support?
If you've already submitted a request about the same issue, you don't need to create another one. Reply to your existing support request if you have additional information to provide.