If your release shows as Delivered in Soundrop but you can't find it on a music platform, it may still be processing on the platform's side. Most major music platforms make releases available within 1–3 days after delivery. If your release has been missing for more than a week, you can queue it for redelivery.
Search for your release on the music platform
After delivery, Soundrop searches supported music platforms for links to your release for up to 72 hours.
If a link doesn't appear in your Soundrop account, this doesn't necessarily mean your release is missing from the platform. Search for the release directly on the music platform to confirm whether it's available.
If your release is still missing after one week
If the release shows as Delivered in Soundrop but has not appeared on the music platform after more than one week, queue it for redelivery:
- Log in to your Soundrop account.
- Go to My Music and select the release.
- Find the affected music platform. Confirm that its status is Delivered.
- Select the drop-down arrow next to the platform.
- Select Send Update.
- Enter Update in the text field.
- Select Send Updates.
This queues an updated delivery of your release to the selected platform.
Note: If you've made changes to your release's metadata, those changes will also be included in the update.
What if the platform doesn't show as Delivered?
Don't queue a redelivery if the affected platform has another status, such as In Progress or Error.
The status tells you what is currently happening with your release and whether you need to take any action. See What does my release status mean? for more information.
What if my release is still missing after redelivery?
Allow 1-3 days for the platform to process the redelivery. If your release still doesn't appear after the redelivery has had time to process, contact Soundrop Support. Include:
- your release name;
- the affected music platform;
- the URL of your artist page on that platform, if available; and
- confirmation that you already used Send Update to queue a redelivery.
This information will help our team investigate the missing release.