If a music platform shows an Error status for your release, it means Soundrop encountered a problem while processing or delivering your release to that platform.
What should I do?
Most distribution errors are temporary and are automatically resolved by our team. You do not need to take any action right away.
Allow up to one business week for the status to update. The platform may return to In Progress before changing to Delivered.
What if my release includes a cover song?
If your release contains a cover song, check the status of your cover song license.
If the licensing request has failed, you may need to contact Soundrop Support for help resolving the issue.
What if the Error status doesn't change?
If the platform has remained in Error for more than one business week, contact Soundrop Support so we can investigate.
If your release shows Delivered but you cannot find it on the music platform, see My release is delivered but isn't appearing on a music platform instead.