If you did not receive an expected Soundrop payment or are having trouble submitting your tax information, use the steps below.
I didn't receive my payment
First, check that the payment information in your Soundrop account is complete and up to date. The next steps depend on how your payment was issued.
PayPal payment
If Soundrop issued your payment through PayPal, allow 30 days for the payment to arrive. If 30 days have passed and you still have not received it, submit a request to Soundrop Support and let us know which month's payment you did not receive.
Direct Deposit (ACH)
Once Soundrop releases an ACH payment to your financial institution, we cannot cancel the transaction. If the payment does not appear in your account, contact your financial institution and provide a copy of your Soundrop payment history if needed.
If your financial institution rejects the payment, the funds will be returned to your Soundrop account.
My TIN or FTIN keeps getting rejected
If your TIN or FTIN has been rejected multiple times, first confirm that you are entering a valid tax identification number and that the information matches your official records. If the information is correct but continues to be rejected:
- Submit a request to Soundrop Support and enter TIN/FTIN Rejection in the subject line.
- Provide a government-issued document showing both your printed tax identification number and the legal business name associated with your artist entity.
- Do not enter your TIN or FTIN directly in your support request.