How long does it take for my release to be removed from stores?
It can take up to 30 days for a release to be removed from stores, but in most cases, your release should be removed in 5-7 days.
Can I "uncancel" a release?
Sorry, once you issue a cancellation, you can't redistribute the same release (For exceptions see: Can I resubmit with the same UPC if my release was never delivered to stores?)
I'm moving to another distributor, how do I make sure my stats transfer?
Sorry to see you go! You'll follow the same steps you would use to move your content TO Soundrop: Just substitute "Soundrop" with "Current Distributor" and "Current Distributor" with "Soundrop"
Can I get a refund for my licensing fees?
If you are canceling because your tracks were not able to be licensed, absolutely! If your tracks have been licensed, we cannot issue refunds. Remember! Licensed tracks are always available to be put on any other release. You can always re-use those licensed tracks.
Do I have to pay licensing fees again?
If you are using the same tracks, audio and metadata from your canceled release, you don't need to pay a new fee! All you need to do is search for those tracks when signing up your new release. If you're adding new tracks, or need to significantly change the audio or metadata, you will need to purchase a new license. See I just want to make a change, do I have to cancel distribution? for more information on what edits can be made.
Can I resubmit with the same UPC if my release was never delivered to stores?
If your release was never delivered to partners, you may resubmit with the same UPC. All you need to do is go to the distribution tab, and click "distribute release". If you don't see that option, please contact support for assistance.
I cancelled from some stores, but still want to add new partners, can I do that?
Sure can! All you need to do is click "Send to More" on the distribution tab. Remember, you can only select stores to which you have not previously issued a takedown.