How do I cancel a release:
Instructions on how to cancel your release from one, multiple or all stores are listed in our "Canceling a Release" section here
How long does it take for my release to be removed from stores?
It can take up to 30 days for a release to be removed from stores, but in most cases, your release should be removed in 5-7 days.
Can I "uncancel" a release?
Sorry, once you issue a cancellation, you can't redistribute the same release (For exceptions see: Can I resubmit with the same UPC if my release was never delivered to stores?)
I'm moving to another distributor, how do I make sure my stats transfer?
Sorry to see you go! You'll follow the same steps you would use to move your content TO Soundrop: Just substitute "Soundrop" with "Current Distributor" and "Current Distributor" with "Soundrop"
I just want to make a change, do I have to cancel distribution?
Not always! You can make edits to your Album Art, Album Title, Original Release Date, Sales Start Date, Preorder Date, Distribution Territories, Pricing, and your P and C Lines at any time!
There are other things you can change with a little help from our support team! This includes:
- Additional Performer Information
- Corrections for audio errors (like blanks space, static or other corruption)
- Record Label Name
- Typos in your track title
- Additional Language information
Just click Submit a Request at the top of the page to get started.
Ok, so what changes absolutely require a cancellation?
- Primary artist name (Unless the information you entered when signing up is correct in Soundrop, but is not correct on partners. See this article for more information about how to submit a correction in this case)
- Track order
- Track count
- UPCs / ISRCs
- Audio changes that do not correct an audio error and/or significantly change the track length
- Track level metadata (covers)
Can I get a refund for my licensing fees?
If you are canceling because your tracks were not able to be licensed, absolutely! If your tracks have been licensed, we cannot issue refunds. Remember! Licensed tracks are always available to be put on any other release. You can always re-use those licensed tracks.
My not all stores are listed as "Live" can I still issue a takedown?
You can, but may need a little help from our support team! Issue the takedown for the "Live" stores, then fill out this form to request a removal from the rest.
My release was never delivered, how do I cancel?
Please use this form to contact our support team to pull the release out of processing
Do I have to issue an individual takedown for each release if I want to cancel my whole catalog?
We'd hate to see you go, but we can remove all your releases for you. Please fill out this form with all of your UPCs, and we'll take care of the rest.
If I want my release removed from just YouTube Music or just Google Play, do I have to issue a takedown to both?
Yes, Google Play and YouTube Music are kind of like Apple Music and iTunes. To be on one, you must be on the other.
Do I have to pay licensing fees again?
If you are using the same tracks, audio and metadata from your canceled release, you don't need to pay a new fee! All you need to do is search for those tracks when signing up your new release. If you're adding new tracks, or need to significantly change the audio or metadata, you will need to purchase a new license. See I just want to make a change, do I have to cancel distribution? for more information on what edits can be made.
Can I resubmit with the same UPC if my release was never delivered to stores?
If your release was never delivered to partners, you may resubmit with the same UPC. All you need to do is go to the distribution tab, and click "distribute release". If you don't see that option, please contact support for assistance.
I canceled from some stores, but still want to add new partners, can I do that?
Sure can! All you need to do is click "Send to More" on the distribution tab. Remember, you can only select stores to which you have not previously issued a takedown.